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Louis Armstrong New Orleans International Airport



Frequently Asked Questions
FAQs are categorized by topic. Please click on a topic to view questions and answers about Armstrong International.

  • Flight/Airline Travel Information
  • Hotel and Car Rental Information
  • How to use MSY
  • Miscellaneous
  • MSY Facilities
  • Parking and Ground Transportation at MSY
  • Traveler Tips
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    Flight/Airline Travel Information
     
    Q: Can I bring a king cake on board the aircraft with me?
    A: King CakeGenerally, the TSA allows passengers to carry king cakes and other baked goods on board the aircraft with them. Remember these items are subject to additional screening. For more information visit TSA.gov
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    Q: Is curbside check-in available?
    A: Not all airlines offer curbside check-in. Check with your airline to determine if this option is available.
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    Q: What are the size & weight limits for carry-on luggage?
    A: The size and weight limits for carry-on baggage vary by airline. Specifications can be found on your airlines web site.
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    Q: Where can I find out information about airline requirements for identification, carry-on items, and security matters?
    A: For the latest information about security issues regarding air travel, go to the Transportation Security Administration (TSA) website. Click here.
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    Q: Where do I meet passengers arriving on international flights?
    A: Passengers arriving on international flights may be met in the baggage claim area at the Customs Exit located near the escalators for Concourse C.
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    Hotel and Car Rental Information
     
    Q: How can I find a hotel in the Greater New Orleans Metro area?
    A: You may view a listing of hotels in New Orleans by clicking on www.neworleanscvb.com
    To find a hotel in the neighboring Jefferson Parish, click www.experiencejefferson.com/visitors/hotels
    A hotel directory is also located in the baggage claim area of the terminal.

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    Q: What rental cars are serving Armstrong International?
    A: A number of rental car companies operate at Armstrong International Airport. To find a rental car, click here.
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    How to use MSY
     
    Q: Can I drop off or pick up passengers at curbside?
    A: Yes, curbside drop off is permitted with some airlines offering curbside check-in. Parking, stopping and waiting is prohibited. We recommend the use of the "Free” Cell Phone Lot when waiting for arriving passengers.
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    Q: How early should I be at the airport before my flight?
    A: It is recommended that all passengers allow sufficient time to check in, drop off baggage and clear security. The approximate time suggested is 1 ½ to 2 hours prior to boarding. This should give ample time to also do some last minute shopping or get something to eat. It is also recommended that prior to traveling to the airport, passengers should check with their airline or view the airport website to see if the flight is on time, delayed or cancelled. To determine flight status, click here.
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    Q: What is a Cell Phone Lot?
    A: This parking lot is available year round. It is free, has security present and is located across Airline Drive from the airport in a fenced area marked with a large brown sign. Here is how it works. When your arriving party is in baggage claim and have received their luggage, they simply call you on your cell phone to let you know they are ready to go. In minutes, you will be able to pick them up outside baggage claim on the lower roadway. It is important to note that the lower baggage claim area is not a waiting area. If you park there, the police will ask you to move so please use the cell phone lot. It is easy to use, safe and convenient.
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    Q: Where can I meet passengers in the airport?
    A: In the airport, you may meet your passengers at the exit of each Concourse. If you need assistance finding your Concourse, please check with the Airport Information Booth.
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    Miscellaneous
     
    Q: Are there any places at the airport to store baggage?
    A: For information about baggage storage, click here.  Lockers are not available for storage.
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    Q: Can I exchange foreign currency in the airport?
    A: Foreign currency exchange services are available from Travelex America and Whitney Bank. Particular conditions of exchange may apply. These services are located on Level 2.
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    Q: Can I reserve a meeting room at the airport?
    A: Unfortunately, the airport does not have meeting rooms available to the general public.
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    Q: Can I smoke in the terminal? If not, is there a designated area for smoking?
    A: Smoking is prohibited in all areas of the airport terminal by state law. The smoking areas are available outside the terminal on the top or bottom ramps in the designated areas. You may not smoke in front of the outside entrances.
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    Q: Can I take personal pictures in the airport?
    A:
    Personal pictures may be taken in the airport.  For photographs of security operations and proceedures, please refer to the TSA web site at www.tsa.gov.
     

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    Q: Do you have a Public Art Program?
    A: Armstrong International has invested nearly $1 million dollars in artwork of all mediums. The artwork is displayed throughout the airport. An art brochure is available at no charge at the Information Booth on Level 2 located near Concourse C.
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    Q: Does Armstrong International have a “Service Animal Relief Area”?
    A: Armstrong International Airport maintains a Service Animal Relief Area across from the baggage claim loading area at Level 1.
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    Q: How can I apply for a job at the airport?
    A: The work force at the airport is composed of various entities. Each company has its own hiring policies and procedures. Click here for further information.
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    Q: How can I find out how to do business with the airport?
    A: To do find information about doing business with the airport, click here.
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    Q: How long does it take to clear customs at Armstrong International?
    A: The work force at the airport is composed of various entities. Each company has its own hiring policies and procedures. Click here for further information.
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    Q: Is there a post office at the airport?
    A: There is an unmanned post office on Level 2 with an active drop box located in the Concourse B Lobby. The hours of pick-up are posted on the drop box. Federal Express and United Parcel Service maintain drop boxes next to the USPS drop box.
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    Q: What does MSY stand for?
    A:
    John B. Moisant image
    Click on image above for larger view
    MSY stands for Moisant Stock Yards named for famed aviator and barnstormer John B. Moisant. An early aviation pioneer, Moisant wanted to win the Michelin Trophy, a coveted racing prize by aviators. He arranged for a representative of the Aero Club of America to observe his attempt to give it official status, as he attempted to set a new sustained flight record at an arranged space at Harahan plantation near the Illinois Central railroad yards. He crashed his racing Bleriot aeroplane, resulting in his death, on the 3.82 mile elliptical course that was staked out. After the crash, the property was turned into stock yards for cattle and named after him--Moisant Stock Yards.
     
    The airport was later built near the stock yards location. Since most residents knew where Moisant Stock Yards were located, the name was used as the first identifier for the airport. The original name of the airport was Moisant Field/Moisant International. It later was changed to New Orleans International Airport, but the airport identifier stayed the same since it is extremely difficult to change the airports identifier in all of the aviation official publications. In 2001, the airport was renamed once again in honor of jazz icon Louis "Satchmo” Armstrong.

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    Q: What time does the airport open?
    A: The airport facility is open 7 days a week, 24 hours a day. Airlines and vendors operating in the airport facility keep their respective hours of operation.
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    MSY Facilities
     
    Q: How can I get travel assistance at the airport?
    A: Travel assistance is arranged by the airline. To schedule assistance, please have that information added to your airline reservation by contacting your airline through reservations.
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    Q: How can I page someone after arriving on a flight or report an emergency?
    A: White courtesy phones are located throughout the airport for paging and reporting emergencies. Follow the instructions on the phone to page someone or to report an emergency.
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    Q: How do I check on a lost item?
    A:
    The airport Lost & Found hours of operation are Monday through Friday from 8 a.m. to 4 p.m. The contact number is (504) 303-7790. To contact the Transportation Security Administration (TSA) Lost and Found, either e-mail to msy-msoc@dhs.gov or call (504) 463-2251.

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    Q: What is the mailing address of the airport?
    A: The mailing address for the New Orleans Aviation Board and members of the Airport Staff is P.O. Box 20007, New Orleans, LA 70141.
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    Q: What is the physical address of the airport?
    A: The physical address for Louis Armstrong New Orleans International Airport is 900 Airline Drive, Kenner, LA 70062
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    Q: Where can I get a map of the facilities?
    A: To see a map of the airport facilities, click here.
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    Parking and Ground Transportation at MSY
     
    Q: How much do the ground transportation options cost?
    A: The expense to travel on the various ground transportation options vary. To explore the various options, click here.
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    Q: Is there an airport shuttle to the terminal?
    A: No, there is not shuttle service from the short term and long term parking garages to the airport terminal.
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    Q: What are my parking options at the airport?
    A: The airport offers short term and long term parking in the covered parking garages adjacent to the airport terminal.
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    Q: What type of ground transportation is available at Armstrong International?
    A: Ground transportation options include taxi service, shuttle service, limousine service and public transportation.
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    Traveler Tips
     
    Q: How long can I sit in my car in the airport baggage area to wait for my passenger?
    A: There is no parking, stopping or waiting allowed in the airport baggage area to wait for passengers. Stopping in this area is only allowed for the immediate loading of passengers. A free Cell Phone Lot is provided for waiting. It is located on Airline Drive across from the airport.
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    Q: How often does the parking shuttle for the outlying parking lots run?
    A: Shuttles to off site parking lots run continuously and pick up in the Ground Transportation Center.
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    Q: Should I check with my airline for flight status before I come to the Airport?
    A: We advise checking with your airline to ensure your flight is not delayed or cancelled. You may also check for this information by clicking here.
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    Q: What are the requirements for traveling with a pet?
    A: Each airline sets its own requirements for traveling with pets. Check with your airline for size and carrier requirements.
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    Q: What identification is needed for children at the checkpoint?
    A: No identification is required for children. Adults 18 and over are required to present acceptable identification. For more information about ID requirements, go to http://www.tsa.gov/travelers/airtravel/acceptable_documents.shtm.
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    Q: What transportation options are available from the Louis Armstrong New Orleans International Airport to Downtown New Orleans?
    A: A variety of services are available. These include limousine, shuttle, taxi and city bus. For details, click here.
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    Q: Where are Parking Lots located?
    A: Both Long Term and Short Term Parking are located adjacent to the Airport Terminal. Entrance to the Parking Lots may be accessed from the East via the Airport Access Road or from the West via Airline Highway.
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    Q: Where can I exchange currency?
    A: Currency exchange service is available at TRAVELEX AMERICA located in the Concourse D Lobby.  Whitney Bank customers may request currency exchange service at the Whitney Bank located on the Mezzanine Level above Concourse C.
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    Q: Who do I call to arrange for wheel chair service?
    A: Call the airline and make sure the notation for wheel chair service is listed in your airline reservation.
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