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Louis Armstrong New Orleans International Airport

Secret Shopper Services
City of New Orleans
New Orleans Aviation Board
Louis Armstrong New Orleans International Airport

Airport Secret Shopper Services

RFP Solicitation No. 8910-01217
Request for Proposals: The City of New Orleans ("City”) by and through the New Orleans Aviation Board ("NOAB”) is seeking to obtain Airport Secret Shopper Services as detailed in the solicitation. As provided below, and incident to City Charter Section 6-308(5) and Executive Order MJL 10-05, the NOAB requests proposals from experienced firms to provide the needed services.

Description: NOAB is seeking well-qualified, experienced professionals to assist the Airport in all facets of concessions customer service evaluation and consultation, commonly referred to as "Secret Shopper” services. The successful proposer(s) will be expected to provide these services on an as-needed basis to the NOAB as tasks are assigned.

DBE Goal: The State & Local Disadvantaged Business Enterprise (SL/DBE) goal for this solicitation is 31.55%.

Obtaining a Copy of the Solicitation: Copies of the solicitation and related information are available at the City’s purchasing website: Questions should be directed to NOAB at NOAB will attempt to answer questions received at least prior to seven (7) days prior to the solicitation cut-off date.

Instructions: Applicants shall submit responses to the Department of Finance/Bureau of Purchasing directed Attention: Chief Procurement Officer (CPO), City Hall, 1300 Perdido St., Suite 4W07, New Orleans, Louisiana, 70112, not later than December 30, 2011 at 4:00 PM

Offeror shall provide ten (10) signed hard copies of the proposal in a sealed envelope, marked Airport Concessions Secret Shopper Services and one (1) digitally signed qualification statement in Microsoft Word format or as a PDF file, marked Airport Concessions Secret Shopper Services.For additional information contact the Purchasing Bureau at or call (504) 658-1550.Mary Kay Kleinpeter-Zamora Chief Procurement Officer

Advertising Dates: December 6, 12 and 16, 2011
Responses are due by 4:00 p.m. (CST), Friday, December 30, 2011.

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