Airport Facilities


To view a map of our terminals, please click Terminals.
 
Please click on a facility type below to view more information.
 
Louisiana Tax-Free Shopping for International Travelers >

 
 
Airline Lounges
Delta Air Lines has a Delta Sky Club located between Gates 2 & 4 on Concourse D.

Charging Stations
There are numerous locations throughout the facility (pre and post security) for you to plug in and charge your phone, tablet or other mobile device.

The Airport has also partnered with Mobile Qubes to provide you the option to rent or buy a qube capable of charging many different devices.  Look for the Kiosks across from American Airlines ticket counter, Concourse B or Concourse D.

 
A drop off box for Federal Express (FEDEX) and United Parcel Service (UPS) is located on the second level of the Main Terminal near the post office in the Concourse A/B Lobby.

Facilities for the Disabled
The entire airport is free of any architectural barriers to the handicapped.

For TTY calls, contact the Louisiana Relay Service by dialing 711 and request 504-303-7700 (Airport Communications). 

Visual Paging is available throughout the airport in conjunction with the Flight Information Display Monitors (FIDS).

Financial Services
Whitney Bank is located above the Concourse C Checkpoint in the Parabola Lobby. Services offered include cash advances on credit cards, traveler's checks, money orders, foreign currency exchange, and ATM machines. Hours of operation are:
Monday-Friday: 8:30 a.m. to 5:30 p.m.
Saturdays, Sundays, and Holidays (closed)

ATM machines are located throughout the terminal, pre and post security.

Travelex America Business Center is open daily from 7 a.m. until 7 p.m. (Monday - Sunday). It is located in the West Terminal.  It offers travel insurance, foreign money exchange, photocopies, fax services, emergency cash, and wire money transfers. Western Union at the office closes at 4:30 p.m. Monday through Friday and at 2:30 p.m. on Saturday and Sunday.

Lost and Found
Be sure to check out our Lost and Found page which will allow to search the items that have been turned in. The Customer Service Department retains items that have been lost in the public areas of the terminal (with the exception of the concourse checkpoints operated by the Transportation Security Administration[TSA]). The office is located on the Upper Level in the Concourse C Lobby near the Airport Police. Lost and Found is open Monday through Friday, 8 a.m. until 5 p.m. You can contact them at (504) 303-7790. Unclaimed items that have been turned in to Lost and Found are donated to charity after 3 years.

Persons losing items in the airline exclusive areas (i.e. ticket counters, gate areas, or airplanes) should check with that particular airline's baggage office located on the Lower Level.

For items that may have been left at the security checkpoints, please contact the TSA Support Operations Center at 504-463-2252. Passengers can expect a next business day response from TSA.

Louisiana Tax-Free Shopping for International Travelers
Louisiana Tax Free Shopping is designed to promote international tourism in Louisiana by giving a refund on sales taxes at participating merchants. It applies to those who can show a foreign passport, an international travel ticket and who will be in the country for less than 90 days. Most shops in the airport have tax free shopping as well as selected businesses throughout the city. Refunds or further information can be obtained at Tax Free Counter located near the exit of Concourse C. For more information contact them at (504) 467-0723 (Hours: 8 a.m. to 5 p.m. Monday through Friday and 9 a.m. to 3 p.m. Saturday and Sunday. Open daily except on Mardi Gras Day, Thanksgiving Day, and Christmas Day). E-mail at ltfs@bellsouth.net.

Police Station
The Airport Police station is located on the second level in the Concourse C Lobby near Dunkin Donuts.

Post Office
The United States Post Office is located in the Ticket Lobby near the Concourse A/B Lobby. This is for drop off only. If you wish to purchase stamps you can check with some of the news and gifts stores.

Service Animal Relief Areas
Armstrong International offers a service animal relief area adjacent to the short term parking garage. Exit through baggage claim near the rental car counters. Click here for a map of the location.

Smoking Areas
Smoking is prohibited in all areas of the airport terminal by state law. There are designated smoking locations on the upper and lower ramps outside the terminal.

Visitor Information and Assistance
Our Customer Service Center is in the Concourse C Lobby on the second level. The phone number is (504) 303-7792. It is open from 5 a.m. to 9 p.m. daily.
 
Free Wi-Fi Access Offered at Louis Armstrong New Orleans International Airport
The Louis Armstrong New Orleans International Airport offers free Wi-Fi (wireless Internet service), making travel easier by enabling airport visitors to stay connected to their home or office.
 

Use wireless-enabled portable electronics to surf the Web, send and receive e-mail, and access corporate networks in 85 percent of the airport terminal's main level, which includes most gates, sitting areas and food courts. Airport travelers can get real-time flight arrival and departure updates from the Louis Armstrong New Orleans International Airport Web site, www.flymsy.com, browse information about the retail and restaurant offerings in the airport, and get the latest travel tips.
 
To use the airport's free Wi-Fi service, travelers' laptops, PDAs, Pocket PCs, cell phones or other devices must use an 802.11 a/b/g -capable wireless network card.

To access the wireless network at the Louis Armstrong New Orleans International Airport, ensure that you are on the main terminal/departure level of the terminal. See the map below for access points.

  • Set the wireless card properties to the default configuration or DHCP-enabled.
  • Select "LANOIA_FREE_WIFI" as the wireless network under Wireless Network Connection or the appropriate network configuration application in your operating system.
  • Start your web browser and at the Splash Page click on the "Click to Continue" link to accept the terms and conditions of the Acceptable Use Policy (AUP)
  • Click on the "click HERE to continue to the internet" link to access the Internet

Virtual Private Network (VPN) Access
The wireless network at the Louis Armstrong New Orleans International Airport supports most VPN clients. To establish a VPN connection simply access any public website through your web browser. You will be prompted to accept the AUP by clicking on the "Click to Continue" Link. At the next webpage click on the "click HERE to continue to the internet" link to access the Internet. At this point, start your VPN client software and it should function as expected.


   

 

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