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Guidelines for Media

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When reporters are considering a story involving Memphis International Airport (MEM) or the airline industry, the following distinctions could be helpful. Please also review our press release archives for subjects of interest to you.

Memphis International Airport (MEM):
  • Inquiries about airport operations, budget, statistics and facilities
  • Requests for interviews
  • General information about the airport
  • Airport board agenda items
  • Public records requests
Individual airlines:
  • Media inquiries about specific flights, passengers, flight crews and ground crews
  • Labor issues
  • Flight performance
  • Baggage issues

Some issues are handled by aviation partners, such as the Federal Aviation Administration or National Transportation and Safety Board.

Airline Partners at Memphis International Airport
Air Canada
Phone: 416-263-5576
Email: [email protected]
Twitter: @aircanada
Twitter: @allegiantair
American Airlines
Phone: 817-967-1577 (8 a.m. to 5:30 p.m. CST, Monday-Friday)
After Hours: 817-931-1348
Email (not monitored after hours)
Twitter: @americanair
Phone: 404-715-2554 (phone)
Fax: 404-715-5876 (fax)
After Hours Pager: 888-763-5304
Twitter: @deltanewsroom
Phone: 901-434-8100
Phone: 720-374-4560
Twitter: @flyfrontier
Southern Airways Express
(Signature Flight Services)
Corporate Office: 
Local: 901-672-7820
Twitter: @iflysouthern

Southwest Airlines
Phone: 214- 792-4847, option 1
Twitter: @southwestair


Phone: 872-825-8640
Twitter: @united
Corporate Office: 404- 828-7123
UPS Airlines: 502-329-6520
Vacation Express
Phone: 800-309-4717
Twitter: @vacationexpress
Via Airlines
Phone: 407-374-2429
Twitter: @flyviaair
Other Aviation Contacts

Some types of media inquiries may require information from a source other than Memphis International Airport or individual airlines. Please see typical agencies handling aviation-related information requests.

Federal Aviation Administration (FAA)

The FAA is the federal agency that regulates the aviation industry and operates the National Airspace System. The FAA’s mission is to provide the safest, most efficient aerospace system in the world.

Contact the FAA for information about air traffic control, aviation safety, and airman and aircraft certification.

Public Inquiry: 404-305-5002 
Flight Delay Information (Air Traffic Control System Command Center)
Media Relations: 404-305-5100
After Hours: 404-305-5180 
Twitter: @faanews 

Federal Bureau of Investigation (FBI)

The FBI is responsible for investigation and responding to incidents that occur when aircraft are considered by the FAA to be in flight.

Memphis Contact: Supervisory Special Agent Joel E. Siskovic

Phone: 901-747-4300

National Transportation Safety Board (NTSB)

The NTSB is an independent federal agency charged by Congress with investigating every civil aviation accident in the U.S. and significant accidents in other modes of transportation-railroad, highway, marine and pipeline.

When an aircraft accident occurs, the NTSB takes custody of the aircraft once fire and rescue operations are concluded.

  • Inquiries about specific aviation accidents
  • Updates regarding aircraft accident investigations

Contact Info 
NTSB Media Resources
Phone: 202-314-6100
Twitter: @ntsb

Transportation Security Administration (TSA)

TSA secures the nation’s airports and screens all commercial airline passengers and baggage. Contact TSA for:

Inquiries about airport security (some aspects of airport security are the responsibility of the airport, including perimeter control and employee access control)

Contact Info
Mark J. Howell, Regional Spokesperson
Phone: 404-460-2282
After Hours: 877-632-7327
Mark Howell Email
TSA Media Email

U.S. Department of Transportation Aviation Consumer Protection Division

Consumer affairs concerns (statistics about airline flight performance, baggage issues, etc.)
Phone: 202-366-2220


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