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Musicians playing on the Jazz Garden Stage

Adult Changing Tables

Adult changing tables are available in the family/companion care restrooms located pre-security on Level 2 to the right of the screening checkpoint and post-security near Shake Shack.

Charging Stations

There are numerous locations throughout the facility (pre and post security) for you to plug in and charge your phone, tablet or other mobile device. Fifty percent of all the gate hold seating has outlets and most restaurant seating provide outlets as well.

Facilities for the Disabled

The entire airport is free of any architectural barriers to the handicapped.
For TTY calls, contact the Louisiana Relay Service by dialing 711 and request 504-303-7700 (Airport Communications).
Visual Paging is available throughout the airport in conjunction with the Flight Information Display Monitors (FIDS).

An adult changing table is located post-security in the family restroom next to Shake Shack.

Financial Services

ATM machines are located throughout the terminal, pre and post security.

Lost and Found

The Customer Service Department retains items that have been lost in the public areas of the terminal (with the exception of the concourse checkpoint operated by the Transportation Security Administration (TSA). The office is located on Level 1 Baggage Claim near Door 6 (door to Short Term Parking Garage). Lost and Found is open Monday through Friday, 8 a.m. until 4 p.m. You can contact them at (504) 303-7790 or report a lost item here.


Unclaimed items that have been turned in to Lost and Found are donated to charity after 60 days.

Persons losing items in the airline exclusive areas (i.e. ticket counters, gate areas, or airplanes) should check with that particular airline’s baggage office located in the Baggage Claim area.

For items that may have been left at the security checkpoints, please contact the TSA Lost and Found at 504-463-2251. Passengers can expect a next business day response from TSA.

Louisiana Tax-Free Shopping for International Travelers

Louisiana Tax Free Shopping is designed to promote international tourism in Louisiana by giving a refund on sales taxes at participating merchants. It applies to those who can show a foreign passport, an international travel ticket and who will be in the country for less than 90 days. Most shops in the airport have tax free shopping as well as selected businesses throughout the city. Refunds or further information can be obtained at Tax Free Counter located on Level 2 at the checkpoint exit near Leah’s Kitchen.

For more information call (504) 467-0723 or visit their website at www.louisianataxfree.com.


Three lounges are available at MSY.


The Club MSY is located adjacent to the entrance to Concourse B.

The Delta SkyClub is located adjacent to the entrance to Concourse C.

The United Lounge is located on Concourse C at Gate C5. 


Meet & Greet Services

Air General provides concierge meet and greet services including dedicated arrival and departure assistance, interline transfers/connections, baggage and porter services, transportation arrangements, and other in-terminal assistance. For general inquiries or to make a booking, contact [email protected] or call 844-377-9674.


Flying into and out of the Big Easy shouldn’t be difficult. Elevate your experience at MSY with premium Meet & Greet services by Perq Soleil.


Perq Soleil’s departure service includes a curbside welcome, a helping hand with your bags, expedited security, escort to lounge, personal shopping services, flight monitoring, and a timely escort to your gate for boarding.


For arrivals, Perq Soleil’s service accelerates the trip to your final destination with an airside meet, escort to baggage claim, and coordination with your chauffeur for curbside pickup.


From VIPs and C-suite executives to seniors and unaccompanied minors, to passengers with unique needs, Perq Soleil’s tailor-made services offer an exceptional MSY experience to match the soul of NOLA.


Perq Soleil also offers safe and secure bag storage and delivery, allowing passengers with early arrivals or late departures to explore the Crescent City unburdened and carefree.


For more information visit www.perqsoleil.com. For general inquiries or to book service, email [email protected] or call (202) 573-7705.

Military Lounge

The Military Lounge is open from 8 a.m. to 8 p.m., 7 days a week, to all active military with a valid military ID. Our military can enjoy free snacks and drinks, comfortable seating, charging stations and luggage storage. The Military Lounge is located pre-security on Level 3 Ticketing across from the Alaska Airlines Ticket Counter.

Mother’s Rooms

These rooms are available for nursing mothers to utilize when traveling through the Airport. Each room has comfortable seating, an end table, a changing table, and appropriately placed electrical outlets. One Mother’s Room is provided on each concourse post-security. Please visit the facility map for specific locations.

Police Station

The Airport Police Station is located on pre-security on Level 2 near Leah’s Kitchen.

Pet Relief Areas

A Pet Relief Area is located post-security near Shake Shack. There is an outside service animal/pet relief area located on Level 1 between the short term parking garage and the terminal. Exit door 5 on Level 1 and go to the right.

Smoking Areas

Smoking is prohibited in all areas of the airport terminal by state law. The smoking areas are available outside the terminal on the top or bottom ramps in the designated areas. You may not smoke in front of the outside entrances.

Visitor Information and Assistance

Our Customer Service Desk is located on Level 1 Baggage Claim. Call (504) 303-7792 for assistance. The desk is manned from 8 a.m. to 8 p.m. daily.

Water Bottle Filling Stations

Bring your reuseable water bottle with you through security and fill up on the way to your gate. There are a total of 11 water bottle filling stations post-security. 

Free, Fast Wi-Fi Access 

Louis Armstrong New Orleans International Airport offers free Wi-Fi service throughout the terminal. Check your flight status, locate restaurant and shopping options, browse the internet, or post to your favorite social media site. We’ve got you covered!


To connect to #MSY-FI

  1. Make sure your Wireless Wi-Fi is turned on
  2. Select the W-Fi network named #MSY-FI
  3. Launch a web browser
  4. Click the First Option for up to 5 MBPS of free unlimited Wi-Fi or purchase an option from Boingo


Click on Support if you have any questions.


1 Terminal Drive
Kenner, LA 70062

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P.O. Box 20007
New Orleans, LA 70141


Louis Armstrong New Orleans International Airport is open 24 hours daily, including holidays.
Administrative office hours: 8 AM to 5 PM (M-F)


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