This is a listing of all amenities available at MSY. To search the locations of any of these amenities or to get directions to the closest one to you, visit our facility map.

Adult Changing Tables

Adult changing tables are available in the family/companion care restrooms located pre-security on Level 2 to the right of the screening checkpoint and post-security near Shake Shack.

Baggage Services

Hold My Luggage Nola is the ultimate solution to luggage management. We offer luggage storage for the everyday traveler, with pickup and delivery options. Guests can store their luggage with us and tour New Orleans luggage free. We also provide luggage transfers to the Port of New Orleans when guests fly in to MSY or provide delivery to MSY when guests arrive to the port after cruising. We also service all local hotels and AirBnB’s. Guests will now be able to meet our friendly staff at MSY for all airport related luggage storage needs!

Hold My Luggage is located on Level 1 Baggage Claim between Doors 4 and 5. Click here to view it on our map.

Charging Stations

There are numerous locations throughout the facility (pre and post security) for you to plug in and charge your phone, tablet or other mobile device. Fifty percent of all the gate hold seating has outlets and most restaurant seating provide outlets as well.

Facilities for the Disabled

An adult changing table is located post-security in the family restroom next to Shake Shack.

Financial Services

ATM machines are located throughout the terminal, pre and post security.

Lost and Found

Unclaimed items that have been turned in to Lost and Found are donated to charity after 60 days.
 
Persons losing items in the airline exclusive areas (i.e. ticket counters, gate areas, or airplanes) should check with that particular airline’s baggage office located in the Baggage Claim area.
 
For items that may have been left at the security checkpoints, please contact the TSA Lost and Found at 504-463-2251. Passengers can expect a next business day response from TSA.

Louisiana Tax-Free Shopping for International Travelers

For more information call (504) 467-0723 or visit their website at www.louisianataxfree.com.

Lounges

Three lounges are available at MSY.

The Club MSY is located adjacent to the entrance to Concourse B.

The Delta SkyClub is located adjacent to the entrance to Concourse C.

The United Lounge is located on Concourse C at Gate C5. 

Luggage Services

Hold My Luggage provides same day luggage storage, pickup and delivery services at MSY. Hold My Luggage is located on Level 1 Baggage Claim between Doors 4 and 5. For more information call 1-888-227-2021 or visit their website at www.holdmyluggage.com.

Meet & Greet Services

Concierge meet and greet services are provided by Air General. Services include dedicated arrival and departure assistance, interline transfers/connections, baggage and porter services, transportation arrangements, and other in-terminal assistance. For general inquiries or to make a booking, contact [email protected] or call 844-377-9674. 

Military Loung

The Military Lounge is open from 8 a.m. to 8 p.m., 7 days a week, to all active military with a valid military ID. Our military can enjoy free snacks and drinks, comfortable seating, charging stations and luggage storage. The Military Lounge is located pre-security on Level 3 Ticketing across from the Alaska Airlines Ticket Counter. 

Mother’s Rooms

These rooms are available for nursing mothers to utilize when traveling to and from the Airport. Each room has comfortable seating, an end table, a changing table, and appropriately placed electrical outlets. One Mother’s Room is provided on each concourse post-security. Please visit the facility map for specific locations.

Police Station

The Airport Police Station is located on pre-security on Level 2 near Leah’s Kitchen.

Pet Relief Areas

A Pet Relief Area is located post-security near Shake Shack. There is an outside service animal/pet relief area located on Level 1 between the short term parking garage and the terminal. Exit door 5 on Level 1 and go to the right.

Smoking Areas

Smoking is prohibited in all areas of the airport terminal by state law. The smoking areas are available outside the terminal on the top or bottom ramps in the designated areas. You may not smoke in front of the outside entrances.

Visitor Information and Assistance

Our Customer Service Desk is located on Level 1 Baggage Claim. Call (504) 303-7792 for assistance. The desk is manned from 8 a.m. to 8 p.m. daily.

Water Bottle Filling Stations

Bring your reuseable water bottle with you through security and fill up on the way to your gate. There are a total of 11 water bottle filling stations post-security. 

Free, Fast Wi-Fi Access 

Louis Armstrong New Orleans International Airport offers free Wi-Fi service throughout the terminal. Check your flight status, locate restaurant and shopping options, browse the internet, or post to your favorite social media site. We’ve got you covered!

To connect to #MSY-FI

1. Make sure your Wireless Wi-Fi is turned on
2. Select the W-Fi network named #MSY-FI
3. Launch a web browser
4. Click the First Option for up to 5 MBPS of free unlimited Wi-Fi or purchase an option from Boingo

Click on Support if you have any questions.