The Louis Armstrong New Orleans International Airport is committed to a policy of nondiscrimination in providing access to public services, programs, and activities.
Title VI of the Civil Rights Act of 1964 and related statutes ensures that no person shall, on the grounds of race, color, or national origin, sex, creed, disability, or age be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity receiving Federal financial assistance.
If you believe that you have been subjected to discrimination, you may file a complaint with the Louis Armstrong New Orleans International Airport Title VI Program Coordinator or the Federal Aviation Administration Office of Civil Rights within 180 days of the alleged discrimination.
Title VI and Non-Discrimination Plan
Anyone who believes that they have been subject to an unlawful discriminatory practice by the Airport, or its contracted third party operators, has the right to file a complaint with the New Orleans Aviation Board. If you have experienced any discriminatory behavior, please fill out the complaint form here and file within 180 days of the incident.
Formal complaints should be in writing and emailed or mailed to the Title VI Coordinator Phillistine Ferrand.
Email Address: [email protected]
DBE Liaison Officer
Louis Armstrong New Orleans International Airport
P.O. Box 20007
New Orleans, LA 70141
The Airport’s full Title VI and Non-Discrimination Draft Plan can be found here.
- Acknowledgement of receipt of complaint. If the written complaint is determined to have merit, the Airport will investigate and attempt an early resolution. If a complaint is received, the Title VI Coordinator will provide written acknowledgment to the complainant within ten (10) business days. Additional information will be requested if the complaint is incomplete.
- Notification of investigation to complainant and other parties. The Airport will notify the complainant and respondent of whether the complaint has sufficient merit to warrant investigation. If the complaint is to be investigated, the notification shall state the grounds of the Airport’s jurisdiction, while informing the parties that their full cooperation will be required in gathering additional information and assisting the investigator. If the complaint does not warrant investigation, the notification to the complainant shall specifically state the reason for the decision.
- FAA Airport Nondiscrimination Compliance Program Team notification. Within 15 days of receiving a written complaint, the Title VI Coordinator will forward a copy of the complaint to the FAA Airport Nondiscrimination Compliance Program Team, along with a statement describing all actions taken to resolve the matter and the results of such actions. The Title VI Coordinator will work with the Airport Nondiscrimination Compliance Program Team during this process.
- Title VI Coordinator investigation. The Title VI Coordinator will make every effort to complete discrimination complaint investigations with sixty (60) calendar days after the written complaint is received but recognizes that some investigations may take longer. The Title VI Coordinator will document each investigation in an investigation report.
- Closure letter or letter of finding issued. Upon completion of the investigation, the Title VI Coordinator will issue either a closure letter or a letter of finding. A closure letter summarizes the allegations and states that there was no finding of a Title VI violation and that the investigation will be closed. A letter of finding summarizes the allegations and investigation findings and explains whether any disciplinary action, additional training, or other action will occur.
- Appeal, if necessary. If the complainant disagrees with the conclusion of the investigation, the complainant may appeal in writing to the Disadvantaged Business Enterprise Office. The written appeal, including all arguments, evidence and documents supporting the appeal, must be received within fourteen business days of the decision letter. The Airport will issue a final written decision in response to the appeal within thirty business days. The Airport’s decision is final.
- FAA sent all documents. Copies of the complaint, summary of the investigation report, any response, and the Airport’s decision letter(s) will be sent to the FAA.
Additional Information & Forms
Complaint Grievance Form
1 Terminal Drive
Kenner, LA 70062
P.O. Box 20007
New Orleans, LA 70141
Louis Armstrong New Orleans International Airport is open 24 hours daily, including holidays.
Administrative office hours: 8 AM to 5 PM (M-F)
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