The entire airport is free of any architectural barriers to the handicapped. Handicap accessible routes throughout the facility can be found on our facility map.

Adult Changing Tables

Adult changing tables are available in the family/companion care restrooms located pre-security on Level 2 to the right of the screening checkpoint and post-security near Shake Shack.

Hidden Disabilities Program

The Hidden Disabilities program provides an extra layer for those coping with issues such as autism, anxiety disorders, dementia, Crohn’s disease, low vision, hearing loss, epilepsy, fibromyalgia, lupus, rheumatoid arthritis, Asperger Syndrome, PTSD, learning disabilities or mobility issues.

This program allows our staff to identify those in need of an extra level of customer service by use of a sunflower lanyard or bracelet. While they do provide a discreet signal to employees, wearing a lanyard does not guarantee fast tracking through security or any preferential TSA treatment. Passengers are encouraged to arrange any special assistance needed with their Airline or TSA Cares.

The lanyards are available free of charge at the Customer Service Desk, located by Baggage Claim, on the 1st floor. Click here for more information.

Mother’s Rooms

These rooms are available for nursing mothers to utilize when traveling to and from the Airport. Each room has comfortable seating, an end table, a changing table, and appropriately placed electrical outlets. One Mother’s Room is provided on each concourse post-security. Please visit the facility map for specific locations.

Pet Relief Areas

A Pet Relief Area is located post-security near Shake Shack. There is an outside service animal/pet relief area located on Level 1 between the short term parking garage and the terminal. Exit door 5 on Level 1 and go to the right.

TSA Cares

TSA Cares is a helpline that provides travelers with disabilities, medical conditions and other special circumstances additional assistance during the security screening process.

Contact TSA 72 hours prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint.

Email TSA Cares
(855) 787-2227
Federal Relay: 711

TTY Calls

For TTY calls, contact the Louisiana Relay Service by dialing 711 and request 504-303-7700 (Airport Communications).

Visitor Information and Assistance

Our Customer Service Desk is located on Level 1 Baggage Claim. Call (504) 303-7792 for assistance. The desk is manned from 5 a.m. to 9 p.m. daily.

Visual Paging

Visual Paging is available throughout the airport in conjunction with the Flight Information Display Monitors (FIDS).

Wheelchair Assistance

Wheelchair assistance can be requested on your airline’s website or booking engine when you book your flight. This is the best way to ensure assistance is available in a timely manner. You may also request a wheelchair at your airline’s ticket counter or from gate agents. 

Title VI Non-Discrimination Policy

The Louis Armstrong New Orleans International Airport is committed to a policy of nondiscrimination in providing access to public services, programs, and activities. Learn more about our Title VI Non-Discrimination Policy here.