ADA & Accessibility

In accordance with the Americans with Disabilities Act (ADA), the airport was designed to be free of any architectural barriers to our diverse traveling population. Handicap accessible routes throughout the facility can be found on our facility map. We provide technology on our website allowing users to fully customize their online experience to suit their individual needs. 

Braille

Braille signage and buttons are located in elevators and outside all doors and emergency exits.

Hidden Disabilities Program

The Hidden Disabilities program provides an extra layer for those coping with issues such as autism, anxiety disorders, dementia, Crohn’s disease, low vision, hearing loss, epilepsy, fibromyalgia, lupus, rheumatoid arthritis, Asperger Syndrome, PTSD, learning disabilities or mobility issues.

This program allows our staff to identify those in need of an extra level of customer service by use of a sunflower lanyard or bracelet. While they do provide a discreet signal to employees, wearing a lanyard does not guarantee fast tracking through security or any preferential TSA treatment. Passengers are encouraged to arrange any special assistance needed with their Airline or TSA Cares.

The lanyards are available free of charge at the Customer Service Desk, located by Baggage Claim, on the 1st floor. Click here for more information.

Mother’s Rooms

These rooms are available for nursing mothers to utilize when traveling to and from the Airport. Each room has comfortable seating, an end table, a changing table, and appropriately placed electrical outlets. One Mother’s Room is provided on each concourse post-security. Please visit the facility map for specific locations.

Parking

Parking for passengers with disabilities is available 24 hours a day in all airport parking facilities, commonly located adjacent to nearby elevators.

Pet Relief Areas

A Pet Relief Area is located post-security near Shake Shack. There is an outside service animal/pet relief area located on Level 1 between the short term parking garage and the terminal. Exit door 5 on Level 1 and go to the right.

Restrooms

All restrooms in the airport terminal are wheelchair accessible. In addition, family restrooms are located adjacent to the majority of the restroom facilities throughout the terminal facility.  The men’s and women’s restrooms each have 2 levels of accessible stalls:

• One which accommodates a wheelchair
• One equipped with side rails for assistance in sitting and standing

Adult changing tables are available in the family/companion care restrooms located pre-security on Level 2 to the right of the screening checkpoint and post-security near Shake Shack.

TSA Cares

TSA Cares is a helpline that provides travelers with disabilities, medical conditions and other special circumstances additional assistance during the security screening process.

Contact TSA 72 hours prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint.

Email TSA Cares
(855) 787-2227
Federal Relay: 711

TTY Calls

For TTY calls, contact the Louisiana Relay Service by dialing 711 and request 504-303-7700 (Airport Communications).

Visitor Information and Assistance

Our Customer Service Desk is located on Level 1 Baggage Claim. Call (504) 303-7792 for assistance. The desk is manned from 5 a.m. to 9 p.m. daily.

Visual Paging

Visual Paging is available throughout the airport in conjunction with the Flight Information Display Monitors (FIDS).

Wheelchair Assistance

Wheelchair assistance from curbside to ticket counters and gates is provided by the airlines in accordance with the Air Carrier Accessibility Act (ACAA). This service should be requested on your airline’s website when you book your flight. This is the best way to ensure assistance is available in a timely manner. You may also request a wheelchair at your airline’s ticket counter or from gate agents on the day of travel. 

ADA Grievance Process

The Americans with Disabilities Act (ADA) protects individuals from discrimination on the basis of disability in the services, activities, programs, benefits, and/or facilities of Louis Armstrong New Orleans International Airport. This Grievance Process is established to meet the requirements of the ADA, and to provide a process to ensure better service to all customers using the airport facilities. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, benefits, or facilities of Louis Armstrong New Orleans International Airport, tenants, or service providers. The complaint should be in writing and contain information about the alleged discrimination, including name, address, and phone number of Complainant, date, and description of the problem.

To file your grievance use this ADA Grievance Form. Alternate means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities, upon request. A separate ADA Complaint Form should be filed for each alleged act of discrimination. The complaint should be submitted by the Complainant, or his/her designee, as soon as possible but no later than sixty (60) days after the alleged violation to:

Louis Armstrong New Orleans International Airport
ATTN: ADA Coordinator
P.O. Box 20007
New Orleans, LA 70141

Complaint Procedure:

The complaint is filed using the ADA Complaint Form. Within fifteen (15) calendar days of receipt of the complaint, a letter acknowledging receipt of the complaint will be transmitted to the Complainant by the ADA Coordinator. The ADA Coordinator will work with appropriate Airport personnel to investigate the complaint for resolution. Within thirty (30) calendar days after receipt of the complaint, the ADA Coordinator will contact or meet with the Complainant to discuss the complaint and the possible resolution.

NOTE: If the Complainant needs access assistance, such as a sign language interpreter, or needs alternate means to file a complaint, such as a personal interview or by tape recording, please contact the office of Airport’s ADA Coordinator at (504) 303-7610 or send an email to [email protected]. Please be advised that the ADA Coordinator may need a minimum of one (1) week notice to accommodate such a request.

Tenant and Service Providers:

If the Airport’s ADA Coordinator finds that an alleged violation involves a tenant or service provider’s service, activity, program, benefit, or facility, the ADA Coordinator will notify the appropriate representative of the tenant or service provider, and the Airport’s Legal Department, of the complaint. The ADA Coordinator will notify the Complainant that the matter is being referred to the tenant or service provider to investigate, and will provide the Complainant with the name, address and telephone number of the tenant or service provider representative. The Airport’s ADA Coordinator will request that the tenant or service provider investigate the allegation set forth in the complaint and that the investigation results and resolution be reported to the Airport.

Resolution of Complaint:
The ADA Coordinator will attempt to resolve complaints within thirty (30) calendar days unless the factual investigation or complexity of the complaint necessitates additional resolution time. Unless additional time is required, within thirty (30) calendar days after communicating with the Complainant, the ADA Coordinator shall notify the Complainant in writing or, when requested, in an alternate format, of the results of the investigation and options for substantive resolution of the complaint.

The response will generally contain the following information:

• A description of the complaint
• A summary of the facts
• An explanation of the Airport’s position
• A summary of the resolution option(s)
• The timeframe for resolving the complaint, if applicable

If the complaint is not resolved to the Complainant’s satisfaction, Complainant may request a further review of the complaint with the Director of Aviation or an appropriate designee. Complainant must file this request for further review, in writing, with the Director of Aviation or an appropriate designee within fifteen (15) calendar days after receipt of the response from the ADA Coordinator.

Complainant must send a copy of the original complaint, the ADA Coordinator’s response, and a description of the Complainant’s concerns or objections to:

Louis Armstrong New Orleans International Airport
ATTN: ADA Coordinator
P.O. Box 20007
New Orleans, LA 70141

Within thirty (30) calendar days after receipt of the appeal, the Director of Aviation, or his/her designee, will contact or meet with the Complainant to discuss the complaint and the possible resolution.  However, the factual investigation or complexity of the complaint may necessitate an additional thirty (30) days of resolution time. The Director of Aviation, or his/her designee will respond in writing and, where appropriate, in a format accessible to the Complainant, with a final resolution of the complaint.

All complaints and responses from the ADA Coordinator’s office and the Director of Aviation’s office will be retained by the Airport for at least five (5) years.

Additional Information & Forms

Americans with Disabilities Act (ADA)
Section 504 of the Rehabilitation Act
Air Carrier Accessibility Act (ACAA)
ADA Grievance Form

Hours

Louis Armstrong New Orleans International Airport is open 24 hours daily, including holidays.

Administrative office hours: 8 AM to 5 PM (M-F)