Frequently Asked Questions (FAQs)
Check In
How early does the airport open?
The airport is open 24 hours per day.
The security checkpoint is operated by TSA which operates the checkpoint from 3:30 am until the last departing flight leaves.
Ticket counter and other airline operations vary by airline. Please contact your airline directly.
How early should I arrive before my flight?
The Louis Armstrong New Orleans International Airport recommends arriving at least two hours before the scheduled departure time for domestic flights and three hours before the scheduled departure time for international flights. Please check directly with your airline for specific recommendations for your flight.
When is a REAL ID required to fly?
Starting May 7, 2025, every passenger will need to present a REAL ID compliant license/ID, or another acceptable form of identification, for boarding commercial aircraft. More info: www.dhs.gov/real-id
Is curbside check-in available?
Curbside check-in is available for Delta Air Lines, Southwest Airlines, and United Airlines.
What are the size and weight limits for carry-on luggage?
Size and weight limits for carry-on luggage vary by airline. Specifications can be found on your airline’s website.
What can and cannot be brought through the security checkpoint?
What identification is needed for children at the checkpoint?
No identification is required for children. Adults 18 and over are required to present acceptable identification. For more information about ID requirements, click here.
Getting Around MSY
How do I request wheelchair assistance?
If you require wheelchair assistance, please contact your airline in advance of your flight. A skycap will be available to assist you from check-in to your gate or from gate to transportation.
Where can I find the location of concessions throughout the terminal?
A searchable facilities map is available here. Search for any item to find the locations its available at MSY.
For a directory of concessions, visit the Shop, Dine, Relax page.
How can I find a hotel in the Greater New Orleans Metro area?
You may view a listing of hotels in New Orleans by clicking on
www.neworleanscvb.comTo find a hotel in the neighboring Jefferson Parish, click www.experiencejefferson.com/visitors/hotels
To find a hotel in the River Parishes, click on www.travels.com/hotels/point-of-interest/united-states/louisiana/la-place/river-parishes-hospital.
What rental car companies serve New Orleans Airport?
Can I drop off or pick up passengers at curbside?
Yes, curbside drop off is permitted with some airlines offering curbside check-in. Parking, stopping and waiting is prohibited.
Where can I meet passengers in the airport?
In the airport, you may meet your passengers at the exit of the concourses on Level 2 or in Baggage Claim on Level 1 .
Is there an airport shuttle to the terminal?
A shuttle is provided from the Rental Car Facility and the Economy Garage on the south side of the airport to the terminal. Click on the links for shuttle pickup locations and other information.
What are my parking options at the airport?
MSY offers four different parking options with over 8,000 spaces. Click here for more information on parking options.
Miscellaneous
Are there any places at the airport to store baggage?
What is needed for international travel?
Can I reserve a meeting room at the airport?
Unfortunately, the airport does not have meeting rooms available to the general public.
Can I smoke in the terminal? If not, is there a designated area for smoking?
Can I take personal pictures in the airport?
Personal pictures may be taken in the airport. For photographs of security operations and procedures, please refer to the TSA web site at www.tsa.gov.
Where is the Pet Relief Area?
There are two pet relief areas. One is located pre-security between the terminal and Level 1 of the Short Term Parking Garage. Another pet relief area is located post-security near Shake Shack. Refer to the facility map to view the locations.
How can I apply for a job at the airport?
How can I find out how to do business with the airport?
How long does it take to clear customs at Armstrong International?
The work force at the airport is composed of various entities. Each company has its own hiring policies and procedures. Click here for further information.
What does MSY stand for?
MSY stands for Moisant Stock Yards named for famed aviator and barnstormer John B. Moisant. An early aviation pioneer, Moisant wanted to win the Michelin Trophy, a coveted racing prize by aviators. He arranged for a representative of the Aero Club of America to observe his attempt to give it official status, as he attempted to set a new sustained flight record at an arranged space at Harahan plantation near the Illinois Central railroad yards. He crashed his racing Bleriot aeroplane, resulting in his death, on the 3.82 mile elliptical course that was staked out. After the crash, the property was turned into stock yards for cattle and named after him–Moisant Stock Yards.
The airport was later built near the stock yards location. Since most residents knew where Moisant Stock Yards were located, the name was used as the first identifier for the airport. The original name of the airport was Moisant Field/Moisant International. It later was changed to New Orleans International Airport, but the airport identifier stayed the same since it is extremely difficult to change the airports identifier in all of the aviation official publications. In 2001, the airport was renamed once again in honor of jazz icon Louis “Satchmo” Armstrong.
How can I page someone after arriving on a flight or report an emergency?
Courtesy phones are located throughout the airport for paging and reporting emergencies. Follow the instructions on the phone to page someone or to report an emergency.
How do I check on a lost item?
The Airport Lost & Found hours of operation are Monday through Friday from 8 a.m. to 4 p.m. The contact number is (504) 303-7790. Contact AVCOM at (504) 303-7700 for assistance with lost and found items outside of these hours. To contact the Transportation Security Administration (TSA) Lost and Found, either e-mail to [email protected] or call (504) 463-2251.
What are the requirements for traveling with a pet?
Each airline sets its own requirements for traveling with pets. Check with your airline for size and carrier requirements.
Location
1 Terminal Drive
Kenner, LA 70062
Call Us
504-303-7500
Mailing
P.O. Box 20007
New Orleans, LA 70141
Hours
Louis Armstrong New Orleans International Airport is open 24 hours daily, including holidays.
Administrative office hours: 8 AM to 5 PM (M-F)
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