New Orleans Airport Named Best Airport in North America Three Years in a Row

NEW ORLEANS – For the third year in a row, the Louis Armstrong New Orleans International Airport (MSY) received a top award for Best Airport in North America (5 to 15 million passengers per year) from the Airports Council International (ACI) World’s 2023 Airport Service Quality (ASQ) program. The ASQ awards highlight the world’s best airports as judged by their customers who are surveyed while they are in the airport.

MSY is one of only three airports in North America to win Best Airport recognition among those serving 5 to 15 million passengers per year.

“The Louis Armstrong International Airport continues to deliver an unmatched experience for its passengers that the entire Gulf Coast Region should be proud of year after year after year, ” said Judge Michael Bagneris, Chair of the New Orleans Aviation Board. “Moving forward, we will continue to provide the people who travel to and from New Orleans with the best possible customer service.”

“The future success of airports hinges on the unwavering commitment to delivering a stellar customer experience at every touchpoint. In an era where passenger expectations are evolving rapidly, excellence in customer service isn’t just a goal; it’s the key to ensuring airports remain not just gateways, but memorable destinations in themselves.” ACI World Director General Luis Felipe de Oliveira said.

The Airport Service Quality program is the world’s leading airport customer experience measurement and benchmarking program. The ASQ Departures program measures passengers’ satisfaction across 34 key performance indicators. Specific categories include security wait times, value for money of parking facilities, helpfulness of airport staff, business and executive lounges, restroom cleanliness, terminal cleanliness, parking facilities, Wi-Fi access, ambience of the airport and more.

“While the number of passengers traveling through Louis Armstrong Airport has steadily increased over the last three years, our ability to provide the best airport experience in North America has remained the same,” said Kevin Dolliole, Director of Aviation. “There are over 4,000 MSY employees representing a wide variety of stakeholders who work hard every day to make sure our passengers get through the airport efficiently and safely, and that they feel the spirit of New Orleans hospitality while passing through our facility”

About ACI

Airports Council International (ACI), the trade association of the world’s airports, is a federated organization comprising ACI World, ACI Africa, ACI Asia-Pacific and Middle East, ACI EUROPE, ACI Latin America and the Caribbean and ACI North America. In representing the best interests of airports during key phases of policy development, ACI makes a significant contribution toward ensuring a global air transport system that is safe, secure, efficient, and environmentally sustainable. As of January 2024, ACI serves 757 members, operating 2109 airports in 191 countries.

ACI’s ASQ program is the world’s leading airport passenger satisfaction program with close to 400 participating airports in 95 countries.

                                                               ###