Louis Armstrong Airport Recognized by Uber with Quickest Pickup Award
NEW ORLEANS (May 16, 2025) – The Louis Armstrong New Orleans International Airport (MSY) has received the 2024 Quickest Pickup award from Uber in recognition of MSY’s industry-leading average wait time of 4.1 minutes between rider request and pickup. The award celebrates MSY’s commitment to streamlining the passenger experience, especially in the critical moments after travelers land.
“Speed matters, and the ground transportation team at Louis Armstrong New Orleans International Airport (MSY) has set the bar high with an impressive average wait time,” said Uber. “By dedicating a close-by staging lot, optimizing pickup locations, and leveraging Uber’s ExpressMatch technology to reposition a limited number of drivers directly to the terminal, MSY has made getting a ride faster and more convenient than ever.”
MSY previously received this same recognition from Uber in 2021.
“We understand that a traveler’s journey doesn’t end when the plane lands. We have created a system that gets passengers on their way quickly and seamlessly through strategic planning and strong partnerships,” said Kevin Dolliole, Director of Aviation for MSY. “This recognition from Uber reflects our commitment to innovation and ongoing effort to elevate the travel experience.”
Uber’s airport awards program recognizes outstanding partners across the U.S. and Canada in customer experience, sustainability, and ground transportation efficiency categories. In addition to New Orleans, Chicago, Kansas City, Las Vegas, and Vancouver airports were recognized for creating best-in-class rideshare experiences.
Pictured Left from Right: Walter Krygowski, Albert Ponte, Kevin Dolliole, and Sheldon Demas with the New Orleans Aviation Board, and Quinn Hatoff and Sean McNelis with Uber.
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