New Orleans Airport Named Best Airport in North America Two Years in a Row
NEW ORLEANS – The Louis Armstrong New Orleans International Airport (MSY) received a top industry award for Best Airport in North America (5 to 15 million passengers per year) from the Airports Council International (ACI) World’s 2022 Airport Service Quality (ASQ) program. The ASQ awards highlight the world’s best airports as judged by their customers who are surveyed while they are in the airport.
This is the second year in a row that MSY was awarded Best Airport in North America. MSY is one of only three airports in North America to win Best Airport recognition among those serving 5 to 15 million passengers per year.
“The passenger is the centre of everything, and this is reflected in every aspect of the Airport Service Quality (ASQ) program,” ACI World Director General Luis Felipe de Oliveira said. “Travellers have spoken and recognized the successful efforts of these airport communities in providing outstanding customer experience. Congratulations to the best airports for customer experience worldwide.”
“For two years in a row, our passengers have named the Louis Armstrong Airport as the best in class,” said Kevin Dolliole, Director of Aviation. “This achievement could not have been possible without the 4,000 plus Airport employees who represent hundreds of different stakeholders from our own New Orleans Aviation Board employees, airlines, TSA, police, taxi and shuttle drivers to skycaps, concessionaires, janitorial staff and parking attendants just to name a few. We’d like to congratulate our friends and colleagues from Indianapolis Airport and General Mitchell Airport in Milwaukee for taking the top spot along with us.”
The Airport Service Quality program is the world’s leading airport customer experience measurement and benchmarking program. The ASQ Departures program measures passengers’ satisfaction across 34 key performance indicators. Specific categories include security wait times, value for money of parking facilities, helpfulness of airport staff, business and executive lounges, restroom cleanliness, terminal cleanliness, parking facilities, Wi-Fi access, ambience of the airport and more.
Airports Council International (ACI), the trade association of the world’s airports, is a federated organization comprising ACI World, ACI Africa, ACI Asia-Pacific, ACI EUROPE, ACI Latin America-Caribbean and ACI North America. In representing the best interests of airports during key phases of policy development, ACI makes a significant contribution toward ensuring a global air transport system that is safe, secure, efficient, and environmentally sustainable. As of January 2023, ACI serves 712 members, operating 1925 airports in 171 countries.
ACI’s ASQ program is the world’s leading airport customer experience measurement and benchmarking program. ASQ delivers 640,000 individual surveys per year (pre-COVID-19) in 50 languages across 91 countries.