NEW ORLEANS – For the fourth year in a row, the Louis Armstrong New Orleans International Airport (MSY) received a top award for Best Airport in North America (5 to 15 million passengers per year) from the Airports Council International (ACI) World’s 2024 Airport Service Quality (ASQ) program. The ASQ awards highlight the world’s best airports as judged by their customers who are surveyed while they are in the airport.
MSY is one of only three airports in North America to win Best Airport recognition among those serving 5 to 15 million passengers per year.
“This remarkable recognition for the fourth year in a row reflects our unwavering commitment to excellence at Louis Armstrong International Airport,” said Judge Michael Bagneris, Chair of the New Orleans Aviation Board. “We’re committed to enhancing the travel experience for all our guests, ensuring that their journey begins and ends with the exceptional hospitality for which New Orleans is known.
“In today’s fast-evolving world, where passenger expectations are higher than ever, airports must continually push the boundaries of service to stay ahead,” said Justin Erbacci, Director General of ACI World. “The 2024 ASQ Awards honor airports that create memorable, seamless experiences that transform the entire passenger journey and help shape the future of air travel.” Justin Erbacci said.
The Airport Service Quality program is the world’s leading airport customer experience measurement and benchmarking program. The ASQ Departures program measures passengers’ satisfaction across 34 key performance indicators. Specific categories include security wait times, value for money of parking facilities, helpfulness of airport staff, business and executive lounges, restroom cleanliness, terminal cleanliness, parking facilities, Wi-Fi access, ambience of the airport and more.
“Over the past four years, passenger traffic at Louis Armstrong Airport has steadily grown, yet our dedication to delivering an exceptional airport experience remains strong,” said Kevin Dolliole, Director of Aviation at Louis Armstrong Airport. “With over 4,000 dedicated employees, we work hard each day to ensure passengers navigate our facilities efficiently and enjoy the warmth of New Orleans hospitality.”
About ACI
Airports Council International (ACI), the trade association of the world’s airports, is a federated organization comprising ACI World, ACI Africa, ACI Asia-Pacific and Middle East, ACI EUROPE, ACI Latin America and the Caribbean and ACI North America. In representing the best interests of airports during key phases of policy development, ACI makes a significant contribution toward ensuring a global air transport system that is safe, secure, efficient, and environmentally sustainable. As of January 2024, ACI serves 757 members, operating 2109 airports in 191 countries.
ACI’s ASQ program is the world’s leading airport passenger satisfaction program with close to 400 participating airports in 95 countries.