Louis Armstrong Airport receives top industry awards
for Best Airport, Best Hygiene Measures
Achieves Best Hygiene Measures for 2nd year in a row
NEW ORLEANS – The Louis Armstrong New Orleans International Airport (MSY) received top industry awards for Best Airport in North America (5 to 15 million passengers per year) and Best Hygiene Measures in North America from the Airports Council International (ACI) World’s 2021 Airport Service Quality (ASQ) program. The ASQ awards highlight the world’s best airports as judged by their customers who are surveyed while they are in the airport.
This is the second year in a row that MSY was awarded Best Hygiene Measures in North America. This new category introduced in 2020 provides airports with a reliable method of gauging customer response to new health measures and recognizes airports’ success in responding to the intense focus on hygiene.
MSY is one of only three airports to win Best Airport in North America in the 5 to 15 million passenger range and one of only eight airports in the United States and Canada to receive the Best Hygiene Measures recognition.
“After a second year of the pandemic, this year’s Airport Service Quality (ASQ) Award winners are especially reflective of customer experience leadership during the most challenging time in our sector’s history,” ACI World Director General Luis Felipe de Oliveira said. “We are exceedingly proud of their stellar leadership in delivering the very best customer experience.”
“The people have spoken—the Louis Armstrong International Airport is the best in the business. This is yet another piece of recognition demonstrating our commitment to providing the best possible experience for our passengers,” said Judge Michael Bagneris, Chair of the New Orleans Aviation Board. “We will continue to make strides in ensuring the best first and last impression for residents and visitors of the Greater New Orleans Region.”
The Airport Service Quality program is the world’s leading airport customer experience measurement and benchmarking program. The ASQ Departures program measures passengers’ satisfaction across 34 key performance indicators. Specific categories include security wait times, value for money of parking facilities, helpfulness of airport staff, business and executive lounges, restroom cleanliness, terminal cleanliness, parking facilities, Wi-Fi access, ambience of the airport and more.
“One of our top priorities is to provide outstanding customer service through various amenities, services and other management procedures,” said Kevin Dolliole, Director of Aviation. “This achievement could not have been possible without the 4,000 plus Airport employees who represent hundreds of different stakeholders from our airlines, TSA, police, taxi and shuttle drivers to skycaps, concessionaires, janitorial staff and parking attendants just to name a few.”
About ACI World
Airports Council International (ACI), the trade association of the world’s airports, was founded in 1991 with the objective of fostering cooperation among its member airports and other partners in world aviation, including the International Civil Aviation Organization, the International Air Transport Association and the Civil Air Navigation Services Organization. In representing the best interests of airports during key phases of policy development, ACI makes a significant contribution toward ensuring a global air transport system that is safe, secure, efficient and environmentally sustainable. As of January 2022, ACI serves 717 members, operating 1950 airports in 185 countries.
ACI’s ASQ program is the world’s leading airport customer experience measurement and benchmarking program. ASQ delivers 640,000 individual surveys per year (pre-COVID-19) in 50 languages across 91 countries.